Task 2

Have you ever taken a telephone message? Did you have the chance to pass a message to a person

after you had received a call for him? Have you ever written a memo?

Communication by phone is skill you need both at home and on the job. Whether the message you take is personal or job-related, there are certain skills you must know. First, you must know what information a

 message should carry. How do you decide this? Ask yourself what you would like to know if you got a

telephone message. What do you expect when someone says “Anne called”? The message “Anne

called” has already told you who called. You might ask, “What did Anne want?” or “What was the

message?” Not everyone leaves a message especially friends and family. Sometimes people just call.

But the person who wasn’t in to answer the call may still have questions. He or she not only wants to

 know who called but also when they called. Sometimes the person calling may leave a telephone number.

This person wants you to know how to reach him or her.

After reading the above passage about the telephone message, complete the information by filling in

 the blanks in no more than 3 words in the table below. 

[问答题]